roma Platform Account Terms
When you open an account on roma, you agree to the terms that govern your use of our platform. We operate across slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook coverage (Liga 1, Piala AFF, Champions League, Premier League, MotoGP), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). These terms outline what we require from you, what you can expect from us, and how disputes are handled.
Our service is available only in jurisdictions where online gaming and wagering are permitted under local law. Users are responsible for verifying compliance with their own jurisdiction's regulations. We do not offer our services in jurisdictions where online wagering is prohibited. By registering on roma, you affirm that you meet all eligibility requirements and will use the platform only for lawful purposes.
This document explains account creation, deposit and withdrawal processes, bonus conditions, settlement procedures, and dispute resolution. We frame these terms in plain language so you understand your rights and obligations on roma.
Account Opening and Registration on roma
Eligibility and account creation
To open a roma account, you must be at least the legal age for gaming in your jurisdiction (typically 18 or older, depending on local law). You provide a valid email address, create a password, and confirm your personal details (full name, date of birth, address). We do not accept duplicate accounts—one account per person. If we detect multiple registrations from the same individual, we reserve the right to close all but one account and forfeit any associated balances.
Your account email must be unique and active. We send verification links to that email during registration and for account-recovery requests. If you lose access to your registered email, contact our support team immediately. We handle account recovery during business hours; provide your registered name, date of birth, and any identity documents to verify your ownership.
Know Your Customer (KYC) verification
Before you can withdraw funds or access certain games, we require KYC verification. You upload a national ID, passport, or driver's license, and confirm your personal information matches. Our verification team reviews submissions during business hours. Approval typically takes one to two business days. If we request additional documentation, we notify you via email; provide requested materials promptly to avoid account suspension.
We use your KYC information only for identity verification and regulatory compliance. Your data is stored securely and shared only with payment processors and regulatory authorities when required by law. You can review what information we hold about you by contacting our support team.
Account security and password management
You are responsible for keeping your password and login credentials confidential. Do not share your password with anyone, including roma staff. If you suspect unauthorized access to your account, change your password immediately and contact our support team. We recommend using a strong, unique password and enabling any additional security features we offer (such as two-factor authentication when available).
We are not liable for losses resulting from unauthorized account access if you have shared your credentials or failed to secure your password. However, if you report suspicious activity promptly, our team will investigate and take corrective action if fraud is confirmed.
Deposits, Withdrawals, and Settlement on roma
Deposit methods and account funding
We support eight payment methods for deposits: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. E-wallet deposits (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) typically settle within moments. Bank transfers (online payment, e-wallet, mobile banking, local payment) may take one to two hours depending on your bank. Deposits are final—we do not reverse completed transactions. Ensure you send funds to the correct roma account details before confirming.
Your roma account balance reflects all deposits and game settlements in real time. You can use your balance across all roma games: slot tournaments, live-dealer tables, sportsbook coverage, and esports markets. Your balance is denominated in Indonesian Rupiah (IDR). If you deposit from outside Indonesia, currency conversion applies at your bank's or payment processor's rate.
Withdrawal process and eligibility
To withdraw funds, you must have a verified roma account (KYC approved) and request withdrawal to the same payment method you used to deposit. If you originally deposited via online payment from Jakarta, you withdraw to that same e-wallet account. We do not allow withdrawals to different payment methods or third-party accounts for security and regulatory compliance.
Withdrawals are processed during standard business hours. First-time withdrawals may require additional verification—we may request proof of address or confirmation of identity. Once verified, subsequent withdrawals typically process faster. Withdrawal requests are subject to our internal review; we settle approved withdrawals within standard timeframes. Your payment processor (bank or e-wallet) may apply additional processing times.
Game settlement and dispute resolution
When you place a bet on roma—whether on a slot game, live-dealer table, sportsbook event, or esports market—your bet is reserved from your account balance. Once the game or event concludes, we settle the outcome within seconds (for slots and live-dealer games) to 24 hours (for sportsbook and esports events). If you win, the payout is credited to your balance. If you lose, the bet amount is deducted.
If you believe a game settled incorrectly or a bet was not processed, contact our support team with the game ID, timestamp, and a description of the issue. Our team investigates during business hours and responds within one business day. If an error is confirmed, we credit or correct your account manually. Slot games and live-dealer outcomes are determined by certified random number generators and real-time dealer actions; we do not alter results after settlement except to correct genuine errors.
"We handle all roma transactions transparently. Your account balance, game history, and settlement records are always available for review. Disputes are investigated promptly by our support team."
Bonus terms and promotional conditions
When roma offers promotional bonuses or new-account incentives, the terms of each promotion are published separately. Bonuses typically include playthrough requirements (you must wager the bonus amount a specified number of times before withdrawal is permitted). We specify all conditions—minimum odds for sportsbook bets, maximum bet amounts for slot games, game restrictions—before you claim a bonus. You are responsible for reviewing and accepting these conditions. If you do not agree with bonus terms, you may decline the bonus and receive no benefit or restriction from it.
Account suspension and closure
We reserve the right to suspend or close your roma account if you violate these terms, use prohibited payment methods, engage in fraudulent activity, or breach local gaming regulations. If we suspend your account, we notify you via email. Your account balance is held securely. If the suspension is temporary, you can request reinstatement once you resolve the underlying issue. If we close your account permanently, we process any remaining balance as a withdrawal to your registered payment method within 30 days.
Jurisdiction and service availability
Roma is available only in jurisdictions where our services are legally permitted. We do not knowingly accept registrations from prohibited jurisdictions. If you access roma from a jurisdiction where our services are not permitted, we may close your account and forfeit any balance. Players in Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported regions can access all roma games. We regularly review our service availability and update players of any changes via email or in-app notification.
Summary: Roma's terms govern account opening, deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment, withdrawals, game settlement, and dispute resolution. We require KYC verification before withdrawal and maintain secure, transparent account management. Bonuses carry specific playthrough conditions. By using roma, you confirm you meet eligibility requirements and comply with your jurisdiction's gaming regulations. Our support team handles all account issues, disputes, and withdrawal requests during business hours. These terms are subject to updates; we notify players of material changes in advance.